Students can buy lesson credits with US Dollars. Lesson credits can be applied in the booking system to plan lessons. All costs expressed avoid any extra charges, for example, expenses, taxes or interest charged by the Student’s bank or credit card company. These charges are the sole obligation of the Student. The costs expressed additionally do exclude any expenses related with associating with the internet.
Group or One – on- One Class credits are nonrefundable.
Private lesson: A lesson can be cancelled and rescheduled by the Student 24 hours before the lesson commences. The Student must reschedule/cancel the lesson through the customer panel or by sending an email to [email protected]. When there are less than 24 hours remaining until the lesson commences, the Student does not reserve the option to cancel or reschedule and the lesson and Class credit will be lost. This policy exists for the insurance of Teacher’s working conditions. Teachers can make special cases if they wish, anyway they are under no commitment to do as such.
Group Class: A group Class can be cancelled and rescheduled by the Student if in any event 4 hours before the lesson commences. The Student must reschedule/cancel the lesson through the customer panel or by sending an email to [email protected]. When there are less than 4 hours remaining until the group class commences, the Student does not reserve the option to cancel/reschedule and the lesson credit will be lost. Splingua reserves the right to open or close a group class. If a group class has not reached the minimum enrollment required, Splingua will offer the following alternatives: provide a 40 minutes class instead of a 50 minutes class or reschedule the class.
Lessons planned during local holidays will not be cancelled – it is the obligation of the Student to make any essential changes to their appointments.
Booking Policies and Resolving Disputes
Students can send a complain and request a refund to [email protected], any refund will be subject to a 5% admin fee. Students have to provide a detailed explanation of why they want a refund. We will try our best to resolve any inconvenience caused by the tutor/professor by changing the tutor/professor.
In the event that there is a dispute among Student and Teacher, Splingua will assemble all records of communication accessible so as to decide how to formally address the dispute. Splingua will reserve the privilege to transfer credits, offer a refund, or alter a transaction. Funds will be returned to whatever payment method (credit card, bank account) the Student initially used to make the payment. Splingua will likewise reserve the privilege to assign who will bear the costs resulting from any such activities.